Service/Manuals Request
Use our Information/Service Request Form to get manuals, product information, and other solutions. Click here.

Frequently Asked Questions (FAQ)
For a list of questions often put to our technical support staff, click here.

Online Patch Support
Search our online patch database for the most current patches, and download them directly from our site. Registered users may also download patches made available for a specific use in this section (user name and password required).

E-Mail and Direct Support
Please contact our Technical Support Staff with any detailed installation, maintenance, or operation questions that can't be answered through our FAQ or Online Support options.

Europe and Asia/Pacific Rim:
Tel: (33) 4 98 16 34 15
Fax: (33) 4 98 16 34 22
support@thalescomputers.fr

United Kingdom and Scandinavia:
Tel: 44 1604 700221
Fax: 44 1604 700112
support@thalescomputers.fr

North America
Tel: (603) 882-1260
Tel: (603) 882-5709
Fax: (603) 882-0712
support.computers@us.thalesgroup.com

Global pre-sales support
For all technical pre-sales inquiries, please contact our global pre-sales support team
computers.fae@us.thalesgroup.com

On-Site Technical Assistance
Thales Computers offers experienced senior engineers working with an exact duplicate of your system architecture. This allows us to provide every service, from bug resolution to rigorous regression testing. We can evaluate the impact of hardware and software modifications to your system before any modifications are delivered. Although our remote technical support is excellent, it is occasionally necessary to provide technical support on-site. Should this be necessary, Thales Computers has a team of skilled engineers who can travel to your site and assist with issues as desired. On-Site Support Services are available for a modest fee including travel and per diem expenses.

Thales Computers prides itself on providing the highest-quality technical support in the business. Web-based support, coupled with a knowledgeable and accessible team of support engineers, means that our customers get their problems fixed fast.